1. Overview
At SN Healthcare (Private) Limited, we are committed to providing high-quality dental, implant, and aesthetic services. Our refund policy outlines the terms under which refunds may be granted for services booked or rendered at our clinic.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
Prepaid Appointments: If a patient cancels a prepaid appointment at least 24 hours in advance, a full refund or credit may be issued.
Double Payments: If a patient accidentally makes a double payment, the excess amount will be refunded after verification.
Service Cancellation by Clinic: If we are unable to provide a service due to unforeseen circumstances or staff unavailability, a full refund will be offered.
3. Non-Refundable Items
Refunds will not be issued in the following cases:
Missed Appointments without prior notice.
Partially Completed Treatments: Refunds will not be issued for services that have already been initiated (e.g., started root canals, implants).
Dissatisfaction with Results: Results may vary based on individual medical conditions and patient compliance. Dissatisfaction alone is not grounds for a refund.
Packages or Promotional Offers: These are non-refundable once partially used.
4. Refund Process
To request a refund, please:
Contact us via email at snhealthcaremultan@gmail.com or visit the clinic.
Provide your full name, payment details, and reason for the refund request.
Allow up to 7 business days for verification and processing.
Approved refunds will be made using the original payment method unless otherwise agreed.
5. Disputes & Exceptions
Any disputes regarding refund claims will be handled by our management team. In special cases (e.g., documented medical issues), exceptions may be considered at our discretion.
6. Contact
For refund-related inquiries, please contact:
SN Healthcare (Private) Limited
Email: snhealthcaremultan@gmail.com
Phone: +92 303 9622288
Website: www.snhealthcare.com.pk
